1. Our clients are guaranteed a 15 days Refund policy from the date of delivery.
2. If the client request for revisions after delivery they will be billed 30% from the subtotal and 50% of the subtotal will be charged for rework/editing/voice modulation.
3. We require a proofreading evaluation to check on quality issues before processing a request for a refund.
4. Should proofreading validate the quality issues we will proceed with processing the request for a refund. We will request a copy of the revision.
5. Rush orders and approved voices are not covered by the refund policy.
6. The turnaround time starts only upon the completion of the payment, and not from the time of file upload.