Free quote: An option where you can instantly find out the price of your project
Punctual Call Back: Where we personally call you back and assist you
Upload Files: A simple process for you to use
24/7 Online Chat: So we can always assist you anytime.
Toll Free Number: So you can easy get in touch with us wherever you are.
What payment methods do you support?
We accept payment from PayPal, Debit or Credit card and Cheques. Anything that suits you and whatever is easy for you is what we support.
What are your customer support hours?
We are 24/7, 365 days a year available to attend to all you queries and concerns about our services.
How do I Get Started?
First, upload your content to our secured server
Then, get a free quote through you email from us.
Next, if you agreed, you can do an online payment
Lastly, get your result by either standard mail or email.
How do you ensure quality?
Because we value your business, we promise that we have the best skilled and trained talents that will guarantee the quality in every output that we do.
How do you keep my information secure?
We strictly follow a nondisclosure policy to ensure that both your personal and business information are safe.
What are your transcription services rates?
We have the most competitive rate starting at $0.70/min for audio transcription.
What is the turnaround time?
Our time frame depends on the length of your project. The minimum is 24hrs for 1hr length, longer than that will take 2 to 5 business days to ensure the quality of the product.
Do you offer a free trail?
We do offer a 5-min free trial to new customers.
Can you transcribe multi-speaker files?
Yes, we can transcribe multi-speaker contents and other file formats.
What is your turnaround schedule?
• 1-to-2 pages - 2 to 3 business days
• 3-to-4 pages - 3 business days
• 6-to-10 pages - 6 to 7 business days
• Above 10 pages – Talk to customer support or sales
• specialists
Which file formats do you accept?
• UPLOAD your files in fast, easy steps in form of MS Word or PDF formats. Captioning
In which file formats do you deliver?
• SubRip /.srt
• Scenarist /.scc
• MacCaption /.mcc
• Quicktime Timed Text /.qt.txt
• Transcript /.txt
• Spruce Subtitle /.stl
• We equally route in Cap, Tds, Aaf,. Ult, .Sst, .Asc,. .Son,.Xml, Cin,.Usf, .Dost, .xml/flash, Onl, .itt/Itunes .Smi/windows media,.Vtt/webvtt, .rt/real text though rates vary.
Which language options do you make subtitles in?
We can subtitle in all languages, in major lingua franca used across the globe.
Which original video file language should I UPLOAD in?
You can upload in any language.
What is the average captioning service charges?
• Our captioning services are available at below-prevailing-market rates, $1 per video minute in English and $7 per video minute in all other languages.